XloveCam Help & Frequently Asked Questions

General Information

XloveCam.us Features

Purchasing Credits and Billing Information

Member Account Information

Your history with our Models

Private Show History

Troubleshooting and Technical information

Contact information

LOVE

Bonus


General Information

Top of pageWhat's XloveCam all about?

XloveCam.us is an adult live chat platform, featuring two way video/audio/text chat interaction with some of the sexiest amateur Models worldwide. On XloveCam there are over 60,000 registered Models (growing each day) and as many 350 Models online at any given time.

With an intuitive, simple and easy to use the Flash interface, XloveCam insures smooth navigation and an unique experience for everyone. Our Advanced Filters located at the upper side of each "Online", "Offline" and "My Favorites pages" will help you to quickly find a model that fits your cravings.

Top of pageAre the Models on online pages really live?

Definitely, YES! All online Models are broadcasting live from their homes or at studios. We strictly forbid usage of recorded video in place of a live stream. We are permanently monitoring the Models' activities and they must be live on cam or we will immediately close their Model account.

Top of pageHow do I video chat with a Model?

Browse our Online Models page. By default you will see all the available live models and with the help of our filters (i.e., Categories, Language, Chat Type, Search, etc. ,) you can sort out models to your preferences. Once you click on a model you enter her live video chat room. Everything inside a video chat room is happening in real time, you can watch and hear the model's voice (if their sound is on.) You can talk with them via chat text messages and the model can answer back in the same way or by voice (if sound is enabled on model's side.)

Top of pageIs Registration really free?

YES, Registration on XloveCam is absolutely FREE.
Click here to Signup Read about other free services Jump to "How do I register?" question

Top of pageIs any software installation required to view the Models?

Apart from Adobe Flash Player, which most probably is already installed on your PC, there isn't any other required software. However, it's recommended to have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here Get the latest Flash Player version here.

For some optional features like "Instant Notification" we provide XloveMessenger a small desktop application, 100% compatible with any Operating System.
Read more about XlovecamMessenger

XloveCam.us Features

Top of pageWhat services are free on XloveCam?

Free video chat - In this part of the website you can chat with our Models in simple text mode, hear and view them for free. Models aren't nude and chatting is mild. As a Guest, your Free Chat session will be interrupted after 1 min. To get rid of this limitation we recommend that you to create an XloveCam member account.

Free registration - Creating an XloveCam member account is completely free, as a registered member you can enjoy our Free Chat area without interruptions.

Free video zoom - normal size of live video is 320x240, you can zoom it up to 734x550 for FREE.

Free Model pictures - Every Model on XloveCam.us has a personal images gallery that can by viewed for free by accessing their "Complete Profile."

Free Model videos - Every Model on XloveCam has an option to record free video teasers that will appear in their Profile page. These videos can be watched for free by our members. If no videos appear on a profile it means that Model has not added any videos yet.

You, as a Member, can add Models to your "My Favorites" page for free - In every Model's Free Video Chat Room and on their Complete Profile page (Information tab), you will find an option/link named "Add to my favorites" -- Clicking this link will add that Model to your "My Favorites" page -- located on the XloveCam's top menu bar. It is good idea to add Models that you like as your favorites so you may easily find them next time you're visiting our website.

Free messages - you can send/receive free text messages to/from any XloveCam Model

Free emoticons - you can send chat emoticons whether you are in the Free Chat or Private Chat areas.

Top of pageWhat services are paid on XloveCam?

Private Area - is the section where our Models are allowed to perform nude private shows. Before being able to join a Private Show you must buy credits using the PURCHASE CREDITS link from the XloveCam top menu.

V.I.P Area - this is the section where our Models may provide extra pictures and videos. You may access a specific Model's VIP Area with a monthly based subscription, payable with your XloveCam credits.

Top of pageHow do I join a Private Show?

In every online Model's free video chat room, you will notice a big square button saying ENTER PRIVATE SHOW. If credits are available on your account use this button to start or join a Private Show. Once you've done it, a notification window will inform you about your available credits balance and the Model's price per minute. Your private session will start when you click on the "Enter Private show with ModelName" button. From this moment on, the Model will let herself go to your wildest fantasies (within the limits set by our website's rules). During the show, you will be able to see her, listen to her, and even talk to her if you have a microphone plugged in your computer. And if you wish, the Model will also be able to see you.

If there are no credits available in your account, pressing the Enter Private Show button will redirect you to the Purchase Credits page.

Top of pageHow do I leave a Private Show?

You may exit from a Model's Private Show by pressing the LEAVE SHOW button or by simply navigating to a different area of the site.

You should know that XloveCam has rounded up PAY PER MINUTE billing. For example: if you spend 1 second in a Private Show it will cost you the charge for 1 full minute. Spending 1 minute and few seconds = the cost of 2 minutes and so on.

After leaving a Private Show you have the choice to rate the Model's performance with 1 to 5 stars as well as leave a comment which will appear on that Model's Complete Profile.

Top of pageWhat is the price per minute?

The price of a private show will vary between 1€ and 2,50€ per minute, depending on how the Model has set the price.
You are informed of this price before entering a private show. A Model's price per minute is also viewable in their Complete Profile page. All private shows are charged by the full minute.

Top of pageCan I buy more credits without interrupting my Private session?

Yes, on XloveCam is possible to add more credits to your balance while being in a Private Show. Just press the "Purchase more credits" button located on bottom-left side of the page. Purchasing credits options will appear in a small pop-up window. See "How do I buy credits?" question for more details.

Top of pageHow do I join a Model's V.I.P. Area?

When a XloveCam Model has an active VIP AREA, you can subscribe to it from her Complete Profile Page > V.I.P. tab. One VIP subscription fee may vary depending on the Model; the amount will be deducted monthly from your XloveCam credits

Important Note: If you can't see the “V.I.P.” option on a Model's Complete Profile Page, it means there is not any active VIP content available yet for that specific Model. (For the VIP area activation, each XloveCam Model is required to provide a minimum of 10 private videos.)

Top of pageHow do I cancel my V.I.P. subscriptions?

You can easily cancel your VIP subscriptions; just login to your XloveCam account, go to “Your VIP subscriptions” page and use “Stop rebill” option - which is available for each of your subscriptions. (YOUR ACCOUNT top menu button > Your VIP subscriptions > Stop rebill)

Purchasing Credits and Billing Information

Top of pageHow do I add credits?

It's very simple and fast to buy credits on XloveCam by using the "Purchase Credits" top menu button available on all XloveCam pages.

Step by Step instructions:

  1. Login to your XloveCam member account,
  2. Click on "Purchase Credits" top menu button (you'll be redirected to the Purchase Credits page),
  3. Choose your desired payment method (credit card, phone, SMS, etc.),
    • For credit card billing, select desired credits package and press the "Credit Card Payment" button, on the next page add your credit card details, click the "Submit" button and you're done (if transaction is successful).
    • For Phone or SMS billing, check the details provided on the "Purchase Credits" page - Phone / SMS section. Note: If you do not see a Phone / SMS billing option, it means that this payment method isn't available for your country.

The same procedure applies to the case of adding extra credits to your balance. The "Purchase more credits" button is available in all free video chat rooms and private rooms. It's also possible to add more credits during a Private Show (without leaving it).

Top of pageIs my privacy secure with XloveCam.us?

Yes, we use the latest technology to ensure that your personal data is always protected and we highly respect your privacy.
Also, see our Privacy Policy.

Online payments on XloveCam.us are 100% secure and only a discreet reference will appear on your credit card or banking statement.

Top of pageAre there any recurring fees?

No, currently on XloveCam there are no recurring charges. You manually add credits to your member account every time you need to.

Top of pageWhat if I need billing support or billing information?

You can reach our billing department HERE or from your XloveCam account > Purchase Credits page > There is a link below Credit Card box - "Click here to reach our billing support.". You will be redirected to the billing department -- use this Contact only for billing related questions. Additionally, a detailed Billing FAQ is provided on that page.

In case of other problems or difficulties, fill out our Contact Form. Please be as detailed as possible describing your problem so thqat we may be of assistance. For Epoch billing Support page at Epoch.Thank you!

Member Account Information

Top of pageHow do I register?

Creating a Member account on XloveCam is FREE and easy as 1, 2, 3.
Just click SIGN UP at the top menu, fill in the Registration Form and then click the REGISTER button. Now your free account is ready to go. We do not require email confirmation for your free account. However, our system will automatically send you an email -- the email will contain your account username and password.

Keep your XloveCam login details in a safe place. Keeping these details in your email inbox is not SAFE enough, this is why we strongly recommend deleting emails containing sensitive information ( like usernames and passwords ).

Top of pageCan I create multiple accounts?

Yes, as long as you don't use these accounts for inappropriate purposes, we have no problem with it.

Top of pageI lost my password, what should I do?

You may use our Lost Password form to reset your password. You'll need to provide your user name and email. We will send you a new password via email.

In case you do not receive our email; first make sure you've also checked the Spam folder, if the email is nowhere to be found, add our email address to your Contacts list (Safe list) and use Lost Password feature again.

Top of pageI don't remember my XloveCam username, what to do?

You either can create a new account or if you want to recover the one you don't remember about -- please Contact Us

Top of pageWhy I can't save my login details to my favorite Passwords Manager application?

Password Manager software or browsers auto-login feature won't work with Flash forms.

You do have a checkbox bellow Login form that allows you to save your NickName. Howeve for security reasons, we DO NOT offer a "Remember my Password" option within browsers.

A solution for fully automatic login is using the XloveMessenger.
Read more about XloveMessenger!

Top of pageHow do I check my XloveCam credits balance?

The easiest way to check your credits is by entering a free chat room, (you need to be logged in) your balance is displayed above "Purchase more credits" button (middle-left side of the page).
You can also view your current balance right after you click "Enter Private Show" button or by accessing your "Personal information" page (YOUR ACCOUNT top menu button > Personal information).

Top of pageHow do I close my XloveCam member account?

We hope this won't be necessary :) but if you really have to do it ... Login to your account > go to "YOUR ACCOUNT" page > Personal information page > Click on the Edit button > Below the Edit form you'll notice a "Close my account" link.

Your history with our Models

Top of pageCan I exchange personal information with XloveCam Models?

You will jeopardize your Member account and any credits that you have in it if you do!

It is strictly forbidden and a cause for termination of your Member Account, as well as forfeiture of any credit balance, to exchange any kind of personal information with our models such as, but not limited to: addresses, emails, phone numbers, instant messenger IDs and/or any other kinds of information that would allow direct contact with any of the models.

In the event of any violation of this rule, our Moderation Team will immediately shut down your account without notice and without any possibility of refund.

Top of pageHow can I find more information about a Model?

While with a Model in their free video chat room, you may access her Model Profile (see the "Complete Profile" link). On her Model Profile page you will find information about the Model's age, body measurements, price per minute, personal description and other valuable information. From her Model Profile page you can also access the Model's pics and videos (as available). Also, in her schedule (if completed) you may view comments left by other customers after they have enjoyed a Private Show with that Model. You may also send the Model text messages.

Top of pageHow can I send messages (like email ) to a Model?

You may send text messages to a Model from their "Complete Profile" page > Messages tab.

For an Offline Model, you are automatically redirected to that Model's Complete Profile page. If you want to send a message to an Online Model, you'll find a "Complete Profile" link inside their free video chat room.

Top of pageHow do I read a message I receive from a Model?

First, login and click on the"YOUR ACCOUNT" button in the top menu, you will then see your XloveCam Inbox . From this page you can also check your Sent messages.
Additionally below theLogOut button (top-right corner of the page,) we notify you about the number of new/unread messages, clicking that text will also take you to your messages Inbox page.

Top of pageHow do I add Models to "My Favorites" page?

"Add to My Favorites" links are available on the following pages:

    • Online Models' Free Video Chat Room,
    • Online and All Models - Complete Profile page,
    • And the Private Show page.

Top of pageI want to be notified when my favorite Models are online -- is that possible?

Yes, with the help of our XloveMessenger a small, easy to install and use, standalone application. XloveMessenger has the feel of a regular instant messenger program. Our online Models being your on your Contacts list. You can also see a separate list with your online favorite Models. You are notified in a small slide-up window every time one of your favorite Models comes online. Other important features included in the XloveMessenger are:

    • A fast and easy access to the Models' Free Video Chat Rooms right from your desktop,
    • An optional setting to remember your username and password,
    • a feature to search by Model name,
    • The possibility to sort Models in the order of various filters like: Category, HQ, Rating, etc. ,
    • An optional setting to load the program on system startup.

Visit this page to install the XloveMessenger

Top of pageHow do I rate Models?

You can rate a Model with 1 to 5 stars after you Exit from a Private Show. A notification window will ask you if wish to rate that Model. By default, our system applies a 3 stars rating to all Models. When you choose to click Cancel, no stars are counted for the Model. Should you click the Submit button without touching the stars, the default rating (3 stars), will apply.
Click your left mouse button and drag it over stars for a more accurate rating.

Top of pageHow do I add my comments to a Model profile?

Same as the rating option. Comments are available after you're leaving a Private Show. In the notification window, below the rating stars you'll see a comment form where you can write your impressions.

Private Show History

Top of pageHow can I talk with a Model via microphone?

To use this feature you will need a microphone installed to your PC. You can send/enable your audio only in a Private Show. Up to four customers can join a Model's Private Show at the same time. However, only the first connected customer will be able to send audio. It is possible to enable/disable your audio at any time, by default this feature is disabled.

Top of pageHow can I share my webcam with a model (Cam2Cam)?

OurCam2Cam feature is available in a Private Show only and for first connected customer. Using Cam2Cam requires a webcam to be connected and installed in your computer. It is possible to enable/disable your webcam at any time, by default this feature is disabled.

Troubleshooting and Technical information

Top of pageSome parts of XloveCam site are not loading properly! Why?

We use Adobe Flash technology -- make sure you have the latest Adobe Flash Player plug-in for the browser that you are currently using.
Check Flash Player version here Get the latest Flash Player version here

Top of pageI plugged my microphone in however the Model can't hear me, what can I do?

To troubleshoot problems in using your microphone:

    • While in a Private Show make sure you have enabled "Your Microphone" (small icon located in the right side of chat box);
    • Remember that you can use this feature only if you are first connected Member. If there is no microphone icon available in the page, it means that another Member has joined that Private Show before you. Your microphone will not be available in that event.
    • To check out Your Flash Settings - right click on model's video, select Settings from the menu that appears. In the bottom of that menu there should be 5 small icons, first press on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to third item (from left to right - Microphone) and make sure the correct audio device is selected and adjust Record Volume if needed.
    • Make sure your microphone is plugged into the proper port (usually the pink one);
    • Some microphones are equipped with ON/OFF button, check for it;
    • From your desktop or control panel you may access: Audio/Sound Settings > Recording > and make sure that your microphone and sound device are properly selected. Also, check your microphone volume.
Flash Settings Microphone

Top of pageMy webcam works on my PC but the Model can't see me, what can I do?

To troubleshoot your webcam's problems:

    • While in a Private Show make sure you have enabled "Your Webcam" (small icon located in right side of chat box);
    • Remember that you can use this feature only if you are the first connected Member. If there is no Webcam icon available in the page, it means that another Member joined that Private Show before you. Your webcam will not be available in this event;
    • Make sure that your webcam is not currently in use by another application;
    • Check out Your Flash Settings - right click on Model's video, select Settings from the menu that appears. In the bottom of that box there should be 5 small icons, first click on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to the last item (from left to right - Webcam) and make sure the correct Camera device is selected.
Flash Settings Webcam

If you would like to test your camera prior to join a Private Show, use this page: Camera Tester

Top of pageTesting audio and webcam

Contact information

Top of pageHow do I contact your customer service department?

For billing related information please access this page: Billing Support

For any other questions or suggestions please fill out this Contact Form

You can also contact our live support on this page: Live Chat Support

Company info:
name

LOVE

Top of pageWhat is "Loves" feature?

Each XloveCam visitor (member or guest) can virtually Love any online model by giving her 1 Love from the Free Chat page (you will notice a "Lovers" button above the chat box). The more Lovers a model has during last hour interval, the better her position will be on XloveCam Online and All Models page for the "Sort by" >> Lovers filter.

Top of pageWhere can I find "Loves" filter?

Check out the "Sort by" option on XloveCam online and all models pages above the models thumbs. Models with most Loves during last hour of online activity appears first in the list if "Loves" sorting option is selected.

Top of pageCan I "Love" multiple models at once?

Yes you can give your virtual Love to as many different online models you want, but only once per hour to the same model.

Top of pageWhen it's recommended to give my "Love"?

Well that's something to FEEL, not something to be instructed about :)

Bonus

Top of pageWhat are XloveCam bonus?

A small amount of money that any XloveCam Customer with credits in his account can offer in Free Chat area to any of our models. One bonus value can vary from 1 to 10 Euros.

Top of pageDoes model has to do anything special for a bonus?

No, bonus is considered a gratuity, it is at Model discretion if he wants to offer you more for that bonus if nothing was discussed upfront.

Top of pageIn what situations is recommended to bonus a model?

Well it's entirely up to you, for example you can offer some bonus if you like to attract some model attention if FREE CHAT, or for an outstanding performance in a private show or simply because you want to be nice with a model, anyhow if you expect something extra to be done by model in exchange for bonus read the next lines.

Top of pageCan I have special requests from models in exchange for bonus?

Yes you can, but on your own risk - these requests has to be discussed with the model upfront in the FREE CHAT, because they are allowed to refuse it. So if you expect something for the bonus, talk first about it with the model, if she accept your proposal you are good to go - but keep in mind if the model lie to you, the amount of bonus won't be refunded, you can send a complain to us, we will penalize that model if necessary but we won't issue a refund as bonus are considered a GRATUITY.

Top of pageAre there any limits for what a model can do in exchange for bonus?

Yes, models are not allowed to show any hardcore nudity in FREE CHAT, no matter how many bonus she receive. In conclusion if you want hardcore action it is better to go in a PRIVATE SHOW. The upper limit for what a model can do in FREE CHAT for bonus is to go TOPLESS for a 3 minutes period since the moment she received the last bonus, BUT KEEP IN MIND THAT THIS IS SOLELY THIER CHOICE, so there can be cases when the model doesn't want to show any nudity in FREE CHAT, that's why is important to ASK the model upfront in case you have any special requests for the bonus.

Top of pageAre Models allowed to request bonus for various actions in FREE CHAT?

Yes they are, but of course it's your decision if you want or not to get involved in their "games".

Top of pageCan bonus be refunded?

As bonus are considered GRATUITY it can not be refunded to you, not even on cases when model promises in FREE CHAT that will do something for a bonus but she won't keep his word. For these cases you can send a complain to us, we will analyze the situation and we will take action if necessary but the bonus amount won't be refunded to you.